We are looking for a talented events and customer experience professional to support our team until the end of the year. Hanson Wade Group is a business intelligence company, producing almost 300 international events each year!

Our Customer Delivery department is looking for a go-getter to join the team for the rest of 2024 (on a fixed term contract) and support our customer experience and event delivery team. If you're looking to get hands-on event planning experience, this is the role for you!

About the role:

Customer Support

You will be at the forefront of supporting both new and existing customers across a diverse range of products, addressing their inquiries, and ensuring they discover optimal solutions. Effective communication is a cornerstone of your role, requiring a demonstrable natural ability to build rapport with customers over the phone and through email. Embracing a global perspective, your responsibilities will extend to international travel, facilitating in-person event delivery and taking the lead in on-site customer support. We seek an initiative-taking individual—confident, adept at problem-solving, and possessing a talent for articulating and resolving issues with clarity.

Events Assisting

In your role, you will be required to support in the planning and execution of Hanson Wade Group events, ensuring that logistical, operational, and administrative aspects are managed efficiently to deliver memorable and successful experiences for our customers. This may include pre-event planning, logistical management, communication and coordination with customers and post-event activities.

Responsibilities:

• Responsible for managing all inbound calls and emails, solving challenging issues for our customers.
• Managing multiple interactions at the same time
• Identifying root causes for reoccurring issues which cause customers to contact us repeatedly - and helping us solve them.
• Assisting the Event Delivery Team in the execution of global events.
• Supporting the Event Delivery team in preparation for live events

Knowledge skills and abilities:

• Experience supporting customers.
• Must have organisational experience at a professional level.
• Must have a strong passion for customer experience.
• Must have outstanding communication skills.
• Will be highly efficient and have an organised approach to your workload.
• Will have the ability to work well under pressure and deal with high work volumes.
• Will be able to adapt and change priorities according to immediate business needs.
• Will be able to work as part of a team as well as independently
• A positive attitude and strong work ethic
• The ability to bounce back from minor setbacks.
• Resilience to work in a fast-paced, exciting role.
• Ability to think quickly and diffuse difficult conversations with empathy.

Education and experience:

• Exceptional written and spoken English.
• Higher education degree from a university or similar (Event Management degree preferred)
• Exceptional attention to detail and love juggling multiple tasks at once.
• Experience in a customer related role and a passion to meet customer needs.

Why Choose Us?

• Great company culture!
•  Well-being champions.
• Hybrid working arrangement – you choose where you would like to work.
• Amazing social clubs such as book club, chess club, five-a-side and many more.
• Monthly awards and social events (we’re talking sports days, karaoke nights, theatre trips, cooking courses, you name it!)

Hybrid working with one day in the office.

£24,000 per annum

You must have full UK working rights to apply for this role.

Please note: you must be able to legally travel to the USA and Europe for this role.