Beacon Customer Success Team
The Beacon Customer Success team works closely with our Sales, Product, Research and Marketing teams to deliver in depth scientific understanding of our data and platform, thorough understanding of customer use cases and market-leading experiences for our customers throughout their relationship with Beacon. The team focuses on ensuring our customers maximise the value from our Beacon data and provide our customers with exceptional customer service.
Our job roles: Find your fit
Customer Success Representative
As a Customer Success Representative, you will be the primary point of contact for your customers, ensuring they gain maximum value from Beacon and have an exceptional experience throughout their partnership with us. You’ll build strong relationships, understand customer scientific and business objectives, and work cross-functionally to support customer outcomes and drive account growth.
Customer Success Manager
As a Customer Success Manager, you will act as a trusted partner to Beacon customers, ensuring they realise maximum value from the platform throughout their lifecycle. You will build strong, strategic relationships with key stakeholders, develop a deep understanding of customer scientific and commercial objectives, and work cross-functionally to drive adoption, satisfaction, and long-term success. This role plays a critical part in retaining and growing accounts by proactively identifying opportunities, resolving challenges, and supporting expansion within a portfolio of high-value customers.
Senior Customer Success Manager
As a Senior Customer Success Manager, you will be a strategic partner to Beacon’s most important customers, ensuring they gain maximum value from the platform and achieve their scientific and commercial objectives. You will build and maintain executive-level relationships across your account portfolio, proactively identifying opportunities to drive adoption, engagement, and expansion. Acting as the voice of the customer internally, you will influence product development, champion improvements, and lead cross-functional initiatives to deliver exceptional outcomes, revenue growth, and long-term customer success.
Meet Letrishka Anthony - Head of Customer Success and Scientific Liaison Analysis
After completing an MSc in Drug Discovery, I knew I wanted to develop my career in drug development, so when the opportunity to join Beacon arose, a preclinical and clinical trial database, then a small start-up within Hanson Wade, it was the perfect fit.
With the chance to work in a small, dynamic team, I was offered the opportunity to learn, grow and progress fast, both professionally and personally.
As a researcher, I was rapidly able to gain subject expertise within the targeted oncology therapy space, traveling and presenting at international conferences and training and managing a fast-growing off-shore research team.
I spent 3 years working as product manager, where I built processes which influence the strategy for new Beacon module launches and customer joy product development and now am Head of Customer Success and Scientific Liaison Analysis.
When I first started at Hanson Wade (five years ago now!) I was immediately introduced to a vibrant working environment, surrounded by the smartest and most inspiring group of people. Lunchtimes and work socials are where I got to know most waders, many of whom I know get to call friends!
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