We are looking for a proactive and detail-oriented Events Administrator to join our growing Events team. Our global conferences bring together industry leaders and innovators across the life sciences sector and this role is essential to ensuring every event runs seamlessly from start to finish.

As an Events Assistant, you’ll support the planning, coordination, and delivery of our in-person events around the world, providing exceptional logistical, operational, and customer support. This is a dynamic, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding experiences for customers.

Key Responsibilities

Event Delivery and Operations

• Support the planning and execution of global Hanson Wade events, ensuring all logistical and administrative elements are delivered to the highest standard.
• Coordinate with suppliers, venues, and internal teams to manage event logistics, documentation, and timelines.
• Assist with onsite event delivery, ensuring smooth operations and a seamless experience for delegates, speakers, and partners.
• Contribute to post-event reporting and feedback collection to support continuous improvement.

Customer Support (Events)

• Act as a key point of contact for event attendees and partners, responding promptly to phone and email enquiries.
• Provide accurate information, guidance, and support throughout the customer journey, from registration to post-event follow-up.
• Deliver confident, proactive customer service onsite at events — solving issues in real time and ensuring every attendee feels welcomed and supported.
• Gather and share meaningful customer insights to inform future event planning and customer experience improvements.

Collaboration and Communication

• Work closely with the Event Delivery Team and cross-functional departments to ensure alignment and successful delivery.
• Support the development and execution of customer experience initiatives designed to enhance satisfaction and loyalty.
• Identify recurring customer issues and collaborate on process improvements to prevent reoccurrence.

About You

• Positive, energetic, and customer-focused, with a strong desire to deliver exceptional experiences.
• Excellent communicator with strong written and verbal English skills.
• Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Resilient and adaptable — able to remain calm and resourceful under pressure.
• Comfortable travelling internationally to support events and provide in-person customer assistance.
• Proactive problem-solver with a collaborative team mindset.

Skills & Experience

• Previous experience in a customer-facing or events-related role.
• Strong organisational and administrative skills.
• Ability to think quickly and manage challenging situations with empathy and professionalism.
• A passion for customer experience and continuous improvement.
• A degree or equivalent qualification (Event Management preferred).

What we offer:

• Private health and life insurance
• Hybrid working arrangement – one day a week in the office
• We have a range of different social clubs such as book club, five-a-side, netball and more
• 1 extra day of annual leave each year, up to 30 days of annual leave (not including public holidays)
• Access to our Wader Hub benefits platform which include, retail, gym, hospitality, and wellness discounts
• Monthly awards and social events (we’re talking sports days, karaoke nights, theatre trips, cooking courses, you name it!)
• Sabbatical options after 2 and 5 years

Salary £27,000 + bonus

Start Date: December 2025